Yesterday, I had a very interesting situation, that I would like to share. This experience brought me a deep reflection, about my responsibilities and judgments.
Three weeks ago, I hired a new salesperson to my team, as I was traveling to UK. two days after he started working with us, I asked my manager training him, I made a schedule with the manager, pointed things like: What to teach him and what would be his function in our company. During my stay in London, I was always asking my manager how was the new guy, if he was learning well, if he had some difficulty and everything related to his training. She (my manager) reported that, was all good, he had some difficulties but that is fine.
When I arrived from my trip, I call the new guy and asked him to show me how to sell our product. the demonstration was a total disaster! I was terrified! I call my manager and asked her, how was the training to him. She explained and she started to say that he was very slow, and many problems, that he had. I was listening and I realized that the same problem that the new guy had, was some of the problems she had, when I started teaching her some sale techniques 4 years ago. I asked her how she managed his training while I was traveling. She explained me. Now I was terrified again. She did not do what I said her to do, but in her mind she had done everything.
While I was home, I was reflecting about that episode and I remember when I promoted her 4 years ago. I just said to her congratulations, now you are our new manager! just it! I have never trained her how to train people. I never trained her about leadership, she had never give us a training I was the one who gives the training, and the leader and everything that a manager does. When I realized that, I immediately send her an e-mail saying that, She was great as a salesperson, and she was full of qualities, and I had failed with her in her training, and this next week I would train her about management, leadership, how to teach people, among other responsibilities that a manager has.
Sometimes we have a temptation to judge other´s work, without asking first; What can I do to help? wasn't it my fault? among other reflective questions. If we make this reflection before taking a decision, our chances to make a mistake will be diminished.
Three weeks ago, I hired a new salesperson to my team, as I was traveling to UK. two days after he started working with us, I asked my manager training him, I made a schedule with the manager, pointed things like: What to teach him and what would be his function in our company. During my stay in London, I was always asking my manager how was the new guy, if he was learning well, if he had some difficulty and everything related to his training. She (my manager) reported that, was all good, he had some difficulties but that is fine.
When I arrived from my trip, I call the new guy and asked him to show me how to sell our product. the demonstration was a total disaster! I was terrified! I call my manager and asked her, how was the training to him. She explained and she started to say that he was very slow, and many problems, that he had. I was listening and I realized that the same problem that the new guy had, was some of the problems she had, when I started teaching her some sale techniques 4 years ago. I asked her how she managed his training while I was traveling. She explained me. Now I was terrified again. She did not do what I said her to do, but in her mind she had done everything.
While I was home, I was reflecting about that episode and I remember when I promoted her 4 years ago. I just said to her congratulations, now you are our new manager! just it! I have never trained her how to train people. I never trained her about leadership, she had never give us a training I was the one who gives the training, and the leader and everything that a manager does. When I realized that, I immediately send her an e-mail saying that, She was great as a salesperson, and she was full of qualities, and I had failed with her in her training, and this next week I would train her about management, leadership, how to teach people, among other responsibilities that a manager has.
Sometimes we have a temptation to judge other´s work, without asking first; What can I do to help? wasn't it my fault? among other reflective questions. If we make this reflection before taking a decision, our chances to make a mistake will be diminished.
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